Privacy Policy

Privacy Policy

Last Updated: [Date]

At [Business Name], we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our concierge services in Nigeria.

1. Information We Collect

Depending on the services you request, we may collect:

• Your name
• Telephone number
• Email address
• Delivery or service address
• Payment-related information
• Booking and reservation details
• Shopping or purchase information
• Event or travel information
• Information about the person receiving a service or delivery
• Communications you have with us
• Other information you voluntarily provide

We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

• Provide and coordinate concierge services
• Process and fulfil requests
• Process payments
• Arrange bookings and reservations
• Arrange deliveries and purchases
• Communicate with you
• Provide customer support
• Handle complaints
• Prevent fraud and misuse
• Improve our website and services
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law

3. Sharing Your Information

We may share relevant information with third parties where necessary to provide the service you have requested. These third parties may include:

• Restaurants and venues
• Hotels
• Drivers and transportation providers
• Delivery companies
• Retailers and suppliers
• Event providers
• Payment processors
• Technology and hosting providers
• Professional advisers
• Government authorities where legally required

We will aim to share only information reasonably necessary for the relevant purpose.

4. Payment Information

Payments may be processed through third-party payment providers. Where a third-party payment provider processes your payment, your payment information may be subject to that provider's privacy policy and security practices.

We do not intend to store complete payment-card information on our own systems unless specifically stated otherwise.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve our services.

You may control or disable cookies through your browser settings, although doing so may affect certain website features.

6. Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online service or method of electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it, subject to applicable legal requirements.

8. Your Rights

Subject to applicable Nigerian data-protection law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in appropriate circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Make a complaint about the handling of your personal information

9. Marketing

We may occasionally send information about our services, promotions, or offers where permitted by law. You may unsubscribe from marketing communications at any time.