Terms of Service

Terms of Service

Last Updated: [Date]

Welcome to CID Connections. These Terms of Service govern your use of our website and concierge services in Nigeria.

By using our website or requesting our services, you agree to these Terms.

1. Our Services

[Business Name] provides concierge and personal-assistance services within Nigeria. Services may include errands, shopping, bookings, reservations, transportation arrangements, event assistance, deliveries, sourcing of goods and services, travel-related assistance, and other lawful requests.

The exact service provided will depend on the customer’s request and our agreement to fulfill it.

We reserve the right to refuse any request that is unlawful, unsafe, unavailable, or outside the scope of our services.

2. Customer Requests

• Customers must provide accurate and complete information when making a request.
• We may contact you for clarification before accepting or completing a request.
• A request is not considered confirmed until we have communicated confirmation to the customer.

3. Fees and Payments

• Charges may include our concierge service fee, the cost of goods or services purchased on your behalf, delivery charges, transportation costs, booking fees, and other related expenses.
• We will communicate applicable charges before proceeding where reasonably possible.
• Full or partial payment may be required before beginning a service.

4. Third-Party Providers

• Some services may involve third-party businesses (e.g., restaurants, hotels, retailers, drivers, delivery companies, event providers, venues).
• Third-party providers may have their own terms, cancellation policies, and charges.
• Where we arrange a third-party service on your behalf, we will make reasonable efforts to communicate relevant conditions to you.

5. Service Times

• We will provide estimated completion or delivery times where possible.
• Delays may occur due to traffic, weather, supplier availability, third-party providers, payment processing, government requirements, or other circumstances outside our control.
• Estimated times are not guaranteed unless expressly agreed otherwise.

6. Customer Responsibilities

Customers agree to:

• Provide accurate information and instructions.
• Make payments when due.
• Provide information reasonably required to complete a request.
• Use our services only for lawful purposes.
• Treat our staff, representatives, and service providers respectfully.

Customers must not request or use our services for fraudulent, illegal, or prohibited activities.

7. Cancellations

• Customers may request cancellation of a service by contacting us.
• Refund eligibility depends on whether work has started, purchases have been made, or non-refundable expenses have been incurred.
• Further details are provided in our Refunds and Exchanges Policy.

8. Prohibited Requests

We will not knowingly assist with:

• Illegal activities
• Fraudulent transactions
• Stolen or prohibited goods
• Money laundering
• Any other unlawful activities

We reserve the right to refuse or cancel a request where fulfilling it would create a legal, financial, or safety risk.

9. Website Use

You agree not to misuse our website or attempt to:

• Gain unauthorised access to our systems
• Introduce viruses or malicious software
• Disrupt website operations
• Copy or reproduce website content without permission
• Use the website for unlawful purposes